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Shipping policy
We want to ensure that our customers receive their items promptly and securely. This policy outlines our shipping procedures and rates for all products purchased through our online store in Australia.
Methods
We currently offer standard shipping for all goods purchased through our online store. We partner with trusted shipping carriers to ensure your products are delivered promptly and securely. Delivery times may vary depending on your location and the shipping carrier's availability.
Rates
We offer competitive shipping rates based on the delivery location and product category which are automatically calculated at checkout. Unfortunately, due to the size of Australia we cannot guarantee this shipping rate for remote areas outlined in the ‘Restricted Postcodes’ below.
| Non-hazardous Goods | |
| Accessories and Parts | Zone 1&2 - $10 per kg |
| Hazardous Goods | |
| E-Bikes and Batteries* - Standard Size (Air20 Series, A20 XE, Air Carbon) |
Zone 1: VIC, ACT, NSW, SA - $80 per unit Zone 2: QLD, WA, NT, TAS - $150 per unit |
| E-Bikes - Oversize (Beast 20F, Air28, Air28 Pro) |
Zone 1: VIC, ACT, NSW, SA - $150 per unit |
*Due to the batteries included in eBikes they are classed as Hazardous Goods by shipping companies who apply additional charges.
Shipping Times
We aim to process and dispatch all orders within 2 business days. Once your order has been dispatched, you will receive an email confirmation with tracking information. Delivery times vary depending on your location and the shipping carrier's availability, but standard shipping typically takes 3-10 business days.
Restrictions
Due to the size and weight of our bikes, we cannot ship them to some remote locations in Australia. If you live in a remote area, please get in touch with us before placing your order to confirm if we can ship to your site.
If you are located in one of these areas and are still interested in purchasing, please send us a message to negotiate alternative arrangements. We are happy to discuss possible solutions with you.
|
NSW 2594, 2648, 2649, 2715, 2726, 2727, 2729, 2730, 2732, 2733, 2836, 2878, 2898 - 2899 |
|
QLD 4309 - 4453, 4580 - 4693, 4454 - 4499, 4694 - 4802, 4804 - 4805, 9920 - 9960, 4803, 4806 - 4999, 9961 - 9998 |
|
SA 5141, 5157, 5201, 5204, 5210, 5222, 5235, 5254, 5255, 5259, 5301, 5304, 5308, 5311, 5351, 5353, 5354, 5355, 5356, 5373, 5374, 5381, 5412, 5419, 5420, 5421, 5422, 5432, 5440, 5502, 5600, 5606, 5640, 5641, 5642, 5654, 5680, 5690, 5701, 5710, 5731, 5733 |
|
NT 0800 - 0802, 0804 - 0821, 0828 - 0851, 0853, 0860 - 0861, 0870 - 0871, 0873 - 0879, 0906 - 0999, 0803, 0822 - 0827, 0852, 0854 - 0859, 0862 - 0869, 0872, 0880 - 0905 |
|
WA 6215 - 6700, 6701 – 6797 |
Damages
We take great care in packaging and shipping our products, but sometimes damages may occur during transit. If you receive damaged goods, please contact us within 14 days of receiving them, and we will work with you to arrange a replacement or refund.