Warranty

MiBike provides a 12-month limited warranty against defects in materials and workmanship for the covered components listed below, starting from the date of purchase. This warranty is additional to your rights under the Australian Consumer Law.

Warranty Period and Eligibility

No separate warranty registration is required. This voluntary warranty applies to the original purchaser and is not transferable. Please retain your receipt or other proof of purchase. These conditions do not limit rights under the Australian Consumer Law.

Limited Warranty

Ongoing Technical Support

MiBike provides ongoing technical advice and troubleshooting support for your product. Technical support does not automatically include free replacement parts, repairs or servicing outside warranty coverage or applicable consumer guarantees. Contact support@mibike.net for assistance.

Covered Components

MiBike will assess reported defects and delivery damage and arrange an appropriate repair, replacement or refund where required under this warranty or the Australian Consumer Law. The following components are covered for 12 months from the date of purchase:

Structural parts: Frame, Front Fork, Seat Tube, Handlebar, Headset Stem, Brake Handle, Brake Lever, Sprocket Crank, Chain Wheel, Thumb Shifter, Derailleur.
Electrical parts: Charger, Battery, Motor, Controller, Instrument, Booster, USB Charger, Acceleration Handle, 2in1 Switch, Head Light.

Wear Items

Normal wear and tear is not covered by this limited warranty. This includes expected wear to items such as brake pads, tyres, tubes, grips, saddles and drivetrain components. A component is not automatically excluded from assessment simply because it is a wear item; defects in materials or workmanship and applicable consumer guarantees will be considered.

Exclusions from the Limited Warranty

In addition to normal wear and tear, this limited warranty excludes:

Damage caused by accidents, misuse, neglect or improper storage.
Damage caused by maintenance contrary to the supplied instructions, unauthorised modifications or incompatible accessories.
Cosmetic deterioration from normal use.
Damage caused by exposure beyond the product’s stated operating limits.

These exclusions do not limit applicable consumer guarantees. Manufacturing defects in covered components remain eligible for assessment under the 12-month warranty.

Complimentary accessories are excluded from this voluntary limited warranty. This exclusion does not limit any rights or remedies available under the Australian Consumer Law.

Claims Process

Warranty Claims

Email support@mibike.net with your proof of purchase, product model, serial number where available, and a description of the problem.
Include photographs or a short video where practical. If the issue cannot be shown in a photograph or video, contact us to arrange another assessment method.
We will explain the next steps and whether an inspection or return is required. Contact us before sending a product to arrange the correct return address.

If the serial number is missing or unreadable, contact us with your proof of purchase so we can discuss other ways to identify the product and assess your claim.

Inspection, Transport and Labour Costs

Please contact MiBike before arranging third-party repairs so we can assess the issue and explain the available repair options. We will confirm responsibility for reasonable inspection, transport, parts and labour costs before work proceeds. Where costs are payable by MiBike under the Australian Consumer Law, they will not be excluded by this warranty.

Keep receipts for any agreed expenses and send them to support@mibike.net when requesting reimbursement. Where a repair is not covered by this warranty or applicable consumer guarantees, we will explain the assessment and obtain your approval for any charges before proceeding.

Optional Advance Replacement

If you choose to receive an advance replacement before returning the original component, a refundable deposit may apply. Before you agree, we will explain the deposit amount, return deadline, return freight arrangements and who pays those costs, refund conditions, and the refund timeframe. An advance replacement is optional and does not limit your rights under the Australian Consumer Law.

Shipping Damage Claims

Please inspect your delivery promptly and report visible shipping damage to support@mibike.net as soon as possible, preferably within 14 days of receipt. Include photographs of the damage and packaging where available. Reporting later does not automatically exclude your rights under the Australian Consumer Law.

Repair, Replacement and Refunds

We will assess the fault and provide the remedy required under the Australian Consumer Law. For a major failure, you may choose a replacement or refund. For a minor fault, we will arrange an appropriate remedy within a reasonable time.

Any proposed refurbished or demonstration replacement will be clearly identified and discussed with you before agreement.

Your Consumer Rights

Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Your statutory rights may continue beyond the 12-month limited warranty period.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Provider

MiBike Australia Pty Ltd
700 Swanston St, Carlton VIC 3053
Email: support@mibike.net
Phone: 03 7500 5007