Fischer Cycling Helmet Urban

Contact us within 14 days using our contact form with photos or a video of the issue for assistance with repairs, replacements, or returns.

Refunds are issued via the original payment method and may take up to 10 business days to process, with additional time for funds to appear in your account.

MiBike E-Bikes and Accessories are covered under our 1-year, all-inclusive manufacturer’s warranty against all manufacturing defects. (All free accessories are not covered by warranty service.) 

Warranty Period and Target Audience Terms 

The warranty is registered automatically when the initial purchaser orders and then receives the product and applies to the initial purchaser only. 

Limited Warranty 

1. Lifelong Technical Support 

MiBike commits to providing lifetime technical support to our users. Please contact us at support@MiBike.net as required. 

1. E-Bike Covered Products 

MiBike will replace any component that is deemed to be defective or damaged during shipment, except in case of user error. The warranty covers the listed products and follows the terms below: 

Parts		Warranty Time
Structural parts	Frame, Front Fork, Seat Tube, Handlebar, Headset Stem, Brake Handle, Brake Lever, Sprocket Crank, Chain Wheel, Thumb Shifter, Derailleur	1 Year
Electrical parts	Charger, Battery, Motor, Controller, Instrument, Booster, USB Charger, Acceleration Handle, 2in1 Switch, Head Light	1 Year
Wearing parts	Handle grips, saddle, pedals, tyres, fenders, etc. and other wearing parts are not included in the warranty time. If there is any damage during use, please contact us for purchasing replacement parts (www.mibike.net);

Note: 

Frame issues excluded from this warranty include but are not limited to: 

1. Corrosion
2. Paint fade, scratches, and impact marks
3. Impact damage

4. Non-reversible modification (such as drilling or welding) 

5.  Chain guard mounted to the frame, if applicable 

  

Battery and Accessories non-warranty situation: 

1.  Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress; 

2.  Defects or damage caused by private modification; 

3.  Scratches, dents, and cosmetic damage, unless caused by MiBike; 

4 . Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible; 

5.  Ordinary wear and tear; 

6.  Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by MiBike for the Products; 

7.  Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner’s Manual; 

8.  Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source. 

  

This Limited Warranty Does Not Cover: 

1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extends one week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;
4. Labor charges for part replacement or change over;
5. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
6. Scratches, dents, and cosmetic damage not caused by MiBike;
7. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
8. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by MiBike for the Products;
9. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner’s Manual;
10. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
11. Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by MiBike. For E-Bikes, parts not typically covered include but are not limited to:

Brake pads 

Rotors 

Spokes 

Tyres/tubes 

Chains 

Chain rings 

Cassettes 

Crank-set 

 

Claims Process 

1. Warranty Claims

All claims to this warranty must be made through MiBike and submitted to support@mibike.net. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. 

Before making a warranty claim, you are encouraged to contact MiBike via support@mibike.net, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 year of initial purchase will be processed through MiBike. 

A deposit is required to replace E-Bike LCD display, motor, controller, and/or battery, which will be refunded in full upon receival by MiBike of the parts that need to be replaced. 

MiBike will not replace any part without first seeing photos or video of the damaged product. Customers are required to provide this evidence by email. 

Attention: MiBike will offer components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by MiBike without the after-sales team’s authorization. 

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@mibike.net and provide us with photo or video proof. 

No free accessories are eligible for replacement or compensation if they are scratched during transportation. 

3.When Your Bike Is Still Under Warranty 

When your bike is still under warranty, we will do our best to repair it if there is a quality problem, but when MiBike’s after-sales engineers believe that the repair does not meet Mibike’s commitment to our customers, we will replace it with a sample bike of the same class, depending on the actual situation. Please contact support@mibike.net and provide us with photo or video proof. 

Notice: 

1.We will not accept shipping damage claims filed more than 7 days after receipt of any products. 

2. For offline bicycle store repair services, MiBike will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.

  

Additional 

You agree to all of the above by default when you place an order. 

This warranty is provided by MiBike from the date of purchase to the original owner only and is non-transferable. 
in no event shall MiBike be liable for any direct, incidental or consequential damages, including, but not limited to, damages for personal injury, property damage or economic loss, whether based on contract, warranty, negligence, product liability or any other theory. 

MiBike makes no other warranties, expressed or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in time to the express warranties set forth above. 

This warranty gives you specific legal rights and you may have other rights which may vary from place to place. This warranty does not affect your legal rights.