FAQ

Where will my package be sent from, and how long will it take to arrive

About e-bikes:
We have local warehouses around Australia and arrange delivery within 48h after the order is placed. After delivery, customers usually receive the parcel within 10 days, but shipping time can vary based on the destination.

About accessories:
Batteries and other accessories may sometimes need to be shipped from an overseas warehouse, about 10-25 days delivery.

Please note the possible effect of COVID-19 on delivery times. For more information and specific delivery time estimates, refer to our Shipping Policy.

How long is the bike warranty for?

The bike’s warranty period is 1 year, and the warranties on individual accessories can vary.

What payment methods does the website support?

We currently only support PayPal and Debit/Credit Card payments.

Do CE version e-bikes meet Australian regulatory requirements for e-bikes? What is the difference with the international version?

All e-bikes listed on this site are CE versions which meet Australian e-bike regulations. If you are purchasing for international use check the e-bike laws of the relevant country when making your decision.

The CE version is compliant with Australian regulations on e-bikes (and most CE countries) which requires: no throttle installed, max speed of 25km/h, limit to 250w motor, rear and front lights, and EN15194-certified. Note that it is the riders sole responsibility to ensure compliance with regulations and laws governing the use of e-bikes in Australia including: always wearing a helmet, and adhering to traffic laws.

The International versions of the ADO e-bikes are not listed on this site as they exceed Australian restrictions: Throttle installed, max speed 30km/h, 350w motor. Under Australian regulation riding the International versions of ADO bikes in public requires the e-bike to be registered as a road vehicle, otherwise they are limited to use only on private property.

Please contact us at support@mibike.net if you are interested in making a special order for an International version of the ADO bikes so we can assist you in understanding your obligations. MiBike is not liable for any outcomes from misuse of, or the improper registration of the international version.

Do I need to pay customs duty or VAT?

Our listed prices include GST (VAT), but we cannot guarantee your jurisdictional customs rules.

It’s best to check your local import regulations before placing an order.

Does the e-bike come with the battery, do I need to buy it separately?

Each bike comes with 1 battery pre-installed.

Can I mount a baby carrier on the ebike?

We do not recommend installing a baby carrier on the bike for safety, though racks are available for carrying less precious cargo.

What is the weight limit for riders on the ADO E-bikes?

The weight limit for riders on our e-bikes is 120kg (264 lbs), and 100kg for the A20 Air. Please ensure you do not exceed this limit for your safety and bike condition.

How long do they take to charge?

Typically, a full charge takes between 5-6 hours. PLEASE NOTE - All types of electric bike batteries must always be charged under supervision and in a safe area to minimize the effects of any battery failure or combustion.

Are the bikes waterproof?

ADO bikes are rated for water resistance at IPX5.

Instruments with an IPX5 rating can resist water jets at low pressure but are not tested for solids. They will not sustain any damage when exposed to low-pressure conditions such as rain.